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If a lower fare is found on another online source, submit the itinerary to CBT via your travel agent team or the online helpdesk within one (1) hour of the original booking. The lower rate must be available for booking on Concur or other US-based website at the time you contact CBT. The price guarantee is available only for exact itinerary matches -- same air carrier, class of service, identical fare rules and restrictions (including applicable refund, change and cancellation policies), the exact same dates, flight numbers and times of travel for all legs of the trip.  Click here for more

No such setting exists when you are entering in your departure airport, arrival airport, dates and times, but once you get to the results page/availability screen, you can use the matrix to view only nonstop flights by hovering over and clicking on 'Nonstop' and it will give you just the nonstop flight options.

It is not recommended to mix carriers especially on the same direction of a trip i.e. if you are traveling from Charlottesville to Los Angeles with a connection in Chicago. It is not a good idea to travel on American Airlines from Charlottesville to Chicago and Delta from Chicago to Los Angeles. The airlines do not always work well together so if you have a delay on one which causes you to miss the next flight the second airline may not be as likely to help since it was not their fault that you missed their flight. This could also require you to claim and re-check baggage in a connecting city

Book as you would for an employee, except you would select "Book for a guest" instead of "Booking for myself" in the trip search box and you will need to complete the personal information since the guest will not have a traveler profile.

Groups of 10 passengers or more would need to call CBT's group department at 844-4UVA-CBT (844-488-2228) M-F 8am - 9pm. There is a tiered booking fee schedule for groups. 

Negotiated fees are lower per person when booked as a group, than making arrangements individually with a full-service agent.

Group travel cannot be booked through TravelUVA online.

Domestic - Group Air Only Per Person Booking Fees:

International - Group Air Only Per Person Booking Fees:

Yes. Some hotels offer government rates to federal and state government employees while others offer these reduced rates only to federal employees. Before reserving a room at a government rate, check the terms on the hotel's site. If the traveler does not qualify, the reduced government rate may not be honored at check-in.

UVA employees may book a state government rate if booking a hotel within Virginia. For hotels outside of Virginia, UVA employees will not qualify for the state government rates.

Conference hotels cannot be booked through Concur. If you are booking other travel such as airfare, a full-service agent at CBT can book a conference hotel for you. If you only need the hotel reservation you can book that directly through the conference.

If you are traveling on university business, you may book travel for your companion in Concur. However, companion travel is not allowed to be purchased on the T&E card. 

You will book the traveling companion as a guest in a separate reservation with a personal credit card. The cloning feature will be helpful for you to ensure you are booked on the same flights. It is recommended that you email [email protected] and ask to have your reservations cross-referenced so the airlines know you are traveling together. You may also call CBT's full-service agents by calling 1-844-4UVA-CBT (844-488-2228

To make changes to a seat assignment or to add a hotel or car reservation to a trip, click the blue trip name in the My Trips section area on the Concur landing page. From there you may use the blue links to navigate through your itinerary. To change your flight itinerary, click on the blue Change link on the right side of the screen. You will be able to 'shop' the change options before you commit to the changes. Occasionally changes will not be authorized in Concur and you will need to contact an agent by calling 800-286-0767 M-F 8am-9pm.

To cancel a trip entirely, choose the trip from the 'Trip Library' under the Travel Tab or select the itinerary from the 'My Trips' section on the landing page. On the right-hand side of the page click the 'Cancel Trip' link. You will be given a warning that you are about to cancel the trip. Click 'OK'. You will be given the ticket number for future reference. That number will also be logged in Concur and you will be reminded that there is a travel credit the next time you log in to book travel for that traveler.

*Note: You must cancel air travel prior to the flight departure in order to

Yes! If a lower fare is found on another online source, submit the itinerary to CBT via your travel agent team or the online helpdesk within one (1) hour of the original booking. The lower rate must be available for booking on Concur or another US-based website at the time you contact CBT. The price guarantee is available only for exact itinerary matches -- same air carrier, class of service, identical fare rules and restrictions (including applicable refund, change, and cancellation policies), the exact same dates, flight numbers and times of travel for all legs of the trip. Click here for

One. If you have more than one passenger traveling together on the same flight you should utilize the cloning feature. After completing both reservations, it is recommended that you email [email protected] with both record locators and ask to have the reservations cross-referenced with the airline. This will make the airline aware that you are traveling together in case of schedule changes and other times when they need this information.

Select a new itinerary on the same airline as your ticket credit. Complete your reservation as usual. When the ticketing agent at CBT fulfills your ticket order they will apply your credit and charge any applicable change fee to your credit card on file. If there is a residual value left over, that will appear in your unused ticket list in AirPortal. If your credit is all used it will disappear from your unused ticket list. Some airlines allow a residual credit and some do not. Some allow the change fee to be taken out of the credit and some require you to pay it separately.

For questions

Concur requires entry through NetBadge to access the application. All personal data, such as date of birth and credit card numbers, once entered into your profile, is masked. This information is transferred to the airlines but neither your travel delegates nor any of the agents at CBT can see your personal data.

Usually non-refundable airline tickets are recommended. Non-refundable tickets are usually a fraction of the cost of refundable tickets and most non-refundable airline tickets are reusable (with a change fee) in the case of a cancellation. Please keep in mind that airline tickets are non-transferrable and must be used by the same person whose name is on the original ticket. Beware of "Basic Economy" tickets which are completely non-refundable – not reusable – which are strongly discouraged.

The official answer is no. However, some of our travel vendors offer discounts to employees for personal travel.

• Rental Cars- You may utilize UVA's Contract ID Number for leisure/personal rentals to obtain discounts on rental cars. You can find these codes on the Travel Contracts page. 
• Vacation Packages- American Airlines & Delta Airlines both offer discounted vacation packages to UVA employees. You can find the links to these programs on the Travel Contracts page. 

*For information on companion travel, please see the "Companion Travel" section above.