The Finance Solution Center Customer Portal is now live! As we reported last month, the portal allows our partners across Grounds to view the progress of the cases they've submitted to the "Ask Finance" team.
While using the portal, customers can also submit comments and updates directly into the system, and can also access knowledge articles and frequently asked questions related to their topic. For those who prefer, they can also submit cases directly from the portal instead of via email.
Currently, access to the portal is granted by a request to the Ask Finance team. We'll respond quickly with the link to the portal. In the future, access will be automated, but we didn't want to wait for that feature before sharing the portal with you.
Remember, the Customer Portal is a result of requests made by you, our financial partners. If you have other suggestions as you use the portal, please share them!